Privacy Policy

This Privacy Policy explains how IA Tuplets inc. / Tuplets AI inc. ("Tuplets", "we", "us", "our") collects, uses, discloses, and protects personal information when you visit our website or use our transcription service.

This policy applies to visitors to our website, users of our hosted application, and customers who interact with our API.

Account information: When you create an account, we collect your email address and any authentication credentials you provide. If you sign up via Google OAuth, we receive the email address associated with your Google account.

Usage information: We use Google Analytics to collect information about how you interact with our website, including pages visited, time spent on pages, and interactions with site elements. This information is collected via cookies and similar technologies.

Service data: When you use our transcription service, we process audio files you upload or submit via URL, along with any configuration options you select (such as language, diarization, PII processing, or AI insights settings).

Communication data: If you contact us via email, we collect the contents of your messages and your contact information.

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our site and to improve the user experience. Google Analytics sets cookies (including _ga, _gid, _gat) that collect anonymous information about your browsing behavior.

The information generated by these cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

We do not set any other tracking cookies or use any other third-party analytics services.

We request your consent before loading Google Analytics. You can accept or decline analytics cookies via the cookie consent banner displayed when you first visit our site. You can change your preference at any time by clearing your browser cookies and reloading the site.

For more information about how Google processes data, see Google's Privacy Policy at https://policies.google.com/privacy.

To provide, maintain, and improve our transcription service and website.

To process and deliver transcription results, including speaker diarization, PII redaction, sentiment analysis, keyword extraction, and AI-generated insights when you select those features.

To communicate with you about your account, service updates, support requests, and billing.

To analyze website usage patterns and improve the user experience (only with your consent).

To detect, prevent, and address technical issues, fraud, and abuse of our service.

If you are located in the European Economic Area or the United Kingdom, we process your personal information under the following legal bases:

Consent: For analytics cookies and tracking, we rely on your consent, which you give via our cookie consent banner.

Contract performance: To provide our transcription service to you under our Terms of Service.

Legitimate interests: To maintain the security and integrity of our service, and to communicate with you about your account.

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

We may share information with service providers who help us operate our service, including:

Cloud infrastructure providers (for hosting and storage of audio files and transcripts).

Google Analytics (for website analytics, with your consent).

Email service providers (for account-related communications).

We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Tuplets, our users, or others.

We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within a reasonable period, subject to legal retention requirements.

Audio files and transcription results are retained in accordance with our data retention policies, which are disclosed in our Terms of Service. After the applicable retention period, files may no longer be accessible through the service.

Google Analytics data is retained in accordance with Google's data retention policies.

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments.

Our infrastructure is SOC-2 certified. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to access: Request a copy of the personal information we hold about you.

Right to rectification: Request correction of inaccurate or incomplete information.

Right to erasure: Request deletion of your personal information, subject to legal exceptions.

Right to restrict processing: Request that we limit how we use your information.

Right to data portability: Request a copy of your information in a structured, machine-readable format.

Right to object: Object to our processing of your information based on legitimate interests.

Right to withdraw consent: Withdraw your consent for analytics cookies at any time by clearing your browser cookies.

To exercise any of these rights, contact us at contact@tuplets.ai. We will respond to your request within the timeframe required by applicable law.

Your information may be transferred to and processed in countries other than your own, including Canada and the United States, where our service providers are located.

When we transfer personal information from the European Economic Area or the United Kingdom to countries that have not been deemed adequate by the European Commission or the UK Government, we rely on appropriate safeguards such as Standard Contractual Clauses.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

Right to know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.

Right to delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to opt out: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information. We share information with Google Analytics for cross-context behavioral advertising purposes only with your consent, which you can manage via our cookie consent banner.

Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at contact@tuplets.ai.

As IA Tuplets inc. / Tuplets AI inc. is incorporated in Quebec, the Act respecting the protection of personal information in the private sector (Quebec Law 25) applies to our processing of your personal information.

Under Quebec Law 25, you have the right to be informed of the personal information we collect, the purposes for which it is used, and the categories of third parties who have access to it — all of which are described in this policy.

You have the right to access your personal information and request corrections. You may also withdraw your consent to our collection and use of your personal information, subject to legal or contractual restrictions.

Any questions or requests regarding your personal information may be directed to our Privacy Officer at contact@tuplets.ai.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

If we make material changes, we will notify you by email (if you have an account) or through a notice on our website before the changes take effect.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@tuplets.ai

Entity: IA Tuplets inc. / Tuplets AI inc.

Privacy Officer: contact@tuplets.ai